Allen Jellas teaches about using attendees feedback to make your event more Agile…
Our brain is wired evolutionary that it is going to trigger either a threat (negative response) or a reward (positive response). Feeling threatened blocks our creativity, reduces our ability to solve problems, and makes it harder for us to communicate and collaborate with others. But, when we feel rewarded, our self-confidence increases, we feel empowered, and we want to do a good job.
Feedback is a gift
For me, feedback is a gift. I’m using it as a reflective action to learn, improve, and adapt my behavior, actions, and speech for the next time. Feedback is essential to agility. We inspect, learn, and adapt based on the feedback.
I’ve been lucky so far that I received positive feedback for most of my speeches. For the last 7 conferences (3 online and 4 in-person), my average feedback score was 4,7 out of 5. After each feedback, I gather data and create action points for what to do better next time. Some of the action points I’m working on currently are:
- Get people even more engaged during the speech by asking to share their experience
- Remember to say that my story is different from your story
- Tell them that copy/paste will not work, as the context will not be the same
S.C.A.R.F. model for continous learning
I’m in a continuous learning process and I want to improve myself. So my audience gets the most out of my speeches. When I’m providing feedback, I’m always thinking that we have a human being on the other side. Therefore, to minimize the threats and increase awards, I’m using Dr. David Rock’s model, called S.C.A.R.F. This model highlights 5 key threat triggers that are neutral:
Status – our relative importance to others.
Certainty – our ability to predict the future.
Autonomy – our sense of control over events.
Relatedness – how safe we feel with others.
Fairness – how fair we perceive the exchanges between people to be.
Then, by default, the feedback will trigger many of the elements from the SCARF model. These are emotional threats. So, recognize these threats and remember they are 7 times more impactful and last longer than rewards. That is what they said: you should give 7 times more positive comments than negative ones. So, next time, when receiving or giving feedback, consider how the S.C.A.R.F. model can guide you.
And this is how you can start using attendees feedback to make your event more Agile!
By Allen Jellas
https://www.linkedin.com/in/ajellas
